Spa Policies, Privacy Policy & Procedures
Appointments
We recommend booking in advance for any of our services.
Clients and Staff Must comply with state licensing and regulations as well as insurance guidelines, this means you will be asked to complete an intake form and consent to treat on your first visit, each visit on some services, and updated yearly. We ask that you arrive 5-10 minutes early to complete or update your forms. Some forms are available online. Some treatments require before photos.
If you arrive Late to your appointment the appointment will be shortened so the next guest will not be delayed, and you will still be charged for the full appointment.
Cancellation Policy
Life happens~ you suddenly get sick, your boss calls you into work, a kid gets sick, or you have a flat tire, or some other unexpected event occurs and you cannot make your appointment. If you miss your appointment or have to reschedule within 24 hours of your scheduled appointment you will be charged $50 fee unless the service is less than $50. If you frequently miss scheduled appointments especially later you may not be able to schedule without a deposit.
REVIVO Med Spa appointments will incur a flat $50 fee. This is not meant to be a punishment, it’s sole purpose is to provide compensation for the business and service provider. We reserve our time and the treatment room for you. This fee is charged regardless of the circumstances, including cancelling.
Please do not come in if you are sick regardless of the service fee we have the right to refuse business.
There is no fee when canceling an appointment due to bad weather that causes road closures, icy conditions or flooding in these situations we will not require our staff or clients to take unnecessary risks.
To cancel text or call us at (541) 508-9140512-559-8476, call 512-796-6399 or send an email to dr.spencer@revivomedspa.com.